We receive many requests for a catalog and for information on our products. Please allow us to answer most common questions.

Q1: How is the palatability and quality of your products?

A: We are committed to providing the healthiest, tastiest, safest pet food available. We have strict quality control system to guarantee we produce the highest quality pet products possible. Our factory follows strict EU and U.S. quality control protocols. We are proudly exporting our products to dozens of countries such as UK, Italy, Greece, Bulgaria, Israel, India, South Korea, Singapore, Malaysia, the Philippines, and Vietnam etc.

Q2: What is your MOQ?

A: One container 20GP.

Q3. What certificate do you have?
We passed HACCP. ISO22000. ISO9001, BRC, and FDA etc. You can contact us anytime if you need one.

Q4. Where are your raw material from?

We have own farms and slaughter line which guarantee the safety of our products.

Q5: Can you do private label?

A: Yes, we do OEM and ODM for you. We have our designing team standby for OEM and ODM packaging design. You can offer the picture in any format made by Photoshop Adobe Illustrator or CorelDraw.

Q6: Can you offer free samples?

A: Yes, we can offer free samples if you can pay the feight of samples. You could pay the shipping cost via Paypal or T/T.

Q7: How long can you send the samples?

A: Within 5 days for samples in stock. 10-15 days for new samples.

Q8: What is your delivery time?

A: For initial order, 25days after order and artwork confirmed date. For replenishment orders, 20days after contract date.

Q9: What is your payment term?

A: 30% T/T after contract day, 70% T/T before delivery. Documents released against 100% payment.

Q10: How long is the shelf life of pet treats?

A: 18 months.

Q11: Can I visit your factory before the order?

A: Sure, we are glad to invite you to visit our factory and office. Hotel booking service is available. And we could arrange pick up if needed.

Q12: Why do we choose you?

1): Reliable—we are real company, we dedicate in win-win
2): Professional—we offer the pet products exactly you want
3): Factory—we have factory, so have reasonable price

Q13. Can you give discount?

Yes, we are glad to give nice discount to our customers as long as the order quantity is large enough.